> For the complete documentation index, see [llms.txt](https://docs.payments.thalescloud.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payments.thalescloud.io/pin-management/pin-management.md).

# PIN Management

### Real-time, paperless PIN services

Enable instant, secure PIN definition, display, and change directly in your app – without PIN mailers, contact-center calls, or ATM dependency.

<a href="/pages/J15Cvs0FKBiyPIeYhkk3" class="button primary">Explore docs</a>

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### Why PIN Management?

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#### Reduce operational costs

Eliminate PIN mailer production, paper, and distribution.
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#### Limit compliance exposure

Shift the burden of PCI DSS and EMVCo PIN requirements to a fully certified, isolated PIN service.
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#### Increase card usage from day one

Instant PIN definition and reminders prevent failed transactions linked to forgotten or mismatched PINs, improving “top-of-wallet” behavior and reducing abandonment at POS.
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#### Modernize customer experience

Deliver a seamless, mobile-first PIN journey. Cardholders define, view, or change their PIN instantly, with authenticated access and no need for ATMs or call centers.
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### Deploy the PIN features you need

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th></tr></thead><tbody><tr><td><img src="/files/CpNbfTMSjwnunqJoSmgb" alt=""></td><td><strong>PIN Definition</strong></td><td>Allow users to set their PIN instantly during onboarding or at any time.</td></tr><tr><td><img src="/files/KHYjxTtqgZ76UD8fdAzt" alt=""></td><td><strong>PIN Display</strong></td><td>Provide secure, authenticated access to the existing PIN inside your app.</td></tr></tbody></table>

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th></tr></thead><tbody><tr><td><img src="/files/7i9I3kwdYq4fepvhAPv0" alt=""></td><td><strong>PIN Change</strong></td><td>Enable real-time PIN updates without ATM visits or customer support intervention.</td></tr><tr><td><img src="/files/cHwwIXyk1TqNgXKO1LuK" alt=""></td><td><strong>Card Activation</strong></td><td>Let cardholders activate their physical card in-app using the last four digits of the PAN or the CVV.</td></tr></tbody></table>

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### <mark style="color:$primary;">Start Building</mark> with Thales

Accelerate your payment solutions and deliver secure, scalable experiences today.

<a href="https://lp.thalesgroup.com/dev-portal" class="button primary">Contact Us</a>&#x20;

&#x20;
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