Digitizing a card

The following SDK error codes may be encountered while digitizing a payment card:

• PROVISIONING_NOT_ALLOWED
• INCORRECT_OTP
• INCORRECT_OTP_MAX_TRY_EXCEEDED
• OTP_EXPIRED
• UNKNOWN_CORRELATION_ID
• WEB_3DS_AUTHENTICATION_FAILED

Error code	Use case	Recommendations
PROVISIONING_NOT_ALLOWED	This error is returned when the issuer/bank rejects the digitization request (for example, red flow).	This error happens when the issuer/bank rejects the Digitizing Card request.
INCORRECT_OTP	This error is returned when the end user requests the card activation using the wrong OTP.	Displays the error message to the end user. Informs the end user to select another ID&V method to get a new OTP.
INCORRECT_OTP_MAX_TRY_EXCEEDED	This error is returned when the maximum number of OTP retries has reached.	Displays the error message to the end user.
OTP_EXPIRED	This error is returned when the end user requests the card activation with the expired OTP.	Displays the error message to the end user. Informs the end user to reselect the ID&V method to get a new OTP. Informs the end user to delete the card and enroll a new card.
UNKNOWN_CORRELATION_ID	This error is returned when enrollment session has expired and enrollment cannot proceed further.	Informs the end user that the enrollment session has expired and the card digitizing process cannot be continued. Informs the end user to delete the card and to enroll a new card.
WEB_3DS_AUTHENTICATION_FAILED	This error is returned when the web authentication process is not successful.	Displays the appropriate error message to the end user.
DEVICE_SUSPICIOUS	This error is returned when the device is suspicious.	Displays the appropriate error message is returned to the end user.