> For the complete documentation index, see [llms.txt](https://docs.payments.thalescloud.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payments.thalescloud.io/instant-issuance/implement-instant-issuance/track-production.md).

# Track production

Production tracking data is returned in `details` for the `PRODUCE` operation.

### Physical card issuance statuses <a href="#physical-card-issuance-statuses" id="physical-card-issuance-statuses"></a>

| Status code           | Description                                              |
| --------------------- | -------------------------------------------------------- |
| `CARD_PROD_REQUESTED` | Card personalization has been requested via the D1 APIs. |
| `CARD_PROD_READY`     | Data has been successfully processed.                    |
| `CARD_PROD_DONE`      | Card has been succesfully personalized.                  |
| `DATA_EXCEPTION`      | An error occurred during data processing.                |
| `CARD_PROD_EXCEPTION` | Card personalization encountered an issue.               |
| `CARD_PROD_CANCELED`  | Card personalization was cancelled by the issuer.        |

### `details` fields

<table><thead><tr><th>Field</th><th width="151.99993896484375">Description</th><th>Availability</th></tr></thead><tbody><tr><td><code>status</code></td><td>Physical issuance status.</td><td>Always</td></tr><tr><td><code>reason</code></td><td>Additional details when data processing or card personalization fails.</td><td>Conditional (on exceptions)</td></tr></tbody></table>

### Examples

{% tabs %}
{% tab title="CARD\_PROD\_REQUESTED" %}

```json
{
  "operations": [
    {
      "operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
      "operation": "PRODUCE",
      "status": "PENDING",
      "startTime": "2025-01-17T06:28:02.492Z",
      "cardId": "271b-6e47-8ec3-7f3f",
      "details": {
        "status": "CARD_PROD_REQUESTED"
      }
    }
  ]
}
```

{% endtab %}

{% tab title="CARD\_PROD\_READY" %}

```json
{
  "operations": [
    {
      "operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
      "operation": "PRODUCE",
      "status": "PENDING",
      "startTime": "2025-01-17T06:28:02.492Z",
      "cardId": "271b-6e47-8ec3-7f3f",
      "details": {
        "status": "CARD_PROD_READY"
      }
    }
  ]
}
```

{% endtab %}

{% tab title="DATA\_EXCEPTION" %}

```json
{
  "operations": [
    {
      "operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
      "operation": "PRODUCE",
      "status": "FAILED",
      "startTime": "2025-01-17T06:28:02.492Z",
      "endTime": "2025-01-21T09:28:12.492Z",
      "cardId": "271b-6e47-8ec3-7f3f",
      "details": {
        "status": "DATA_EXCEPTION",
        "reason": "MISSING_SATELLITEUID"
      }
    }
  ]
}
```

{% endtab %}

{% tab title="CARD\_PROD\_DONE" %}

```json
{
  "operations": [
    {
      "operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
      "operation": "PRODUCE",
      "status": "SUCCESSFUL",
      "startTime": "2025-01-17T06:28:02.492Z",
      "endTime": "2025-01-21T09:28:12.492Z",
      "cardId": "271b-6e47-8ec3-7f3f",
      "details": {
        "status": "CARD_PROD_DONE"
      }
    }
  ]
}
```

{% endtab %}

{% tab title="CARD\_PROD\_EXCEPTION" %}

```json
{
  "operations": [
    {
      "operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
      "operation": "PRODUCE",
      "status": "FAILED",
      "startTime": "2025-01-17T06:28:02.492Z",
      "endTime": "2025-01-21T09:28:12.492Z",
      "cardId": "271b-6e47-8ec3-7f3f",
      "details": {
        "status": "CARD_PROD_EXCEPTION",
        "reason": "CB_TIME"
        }
      }
  ]
}
```

{% endtab %}

{% tab title="CARD\_PROD\_CANCELED" %}

```json
{
  "operations": [
    {
      "operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
      "operation": "PRODUCE",
      "status": "FAILED",
      "startTime": "2025-01-17T06:28:02.492Z",
      "endTime": "2025-01-21T09:28:12.492Z",
      "cardId": "271b-6e47-8ec3-7f3f",
      "details": {
        "status": "CARD_PROD_CANCELED"
        }
      }
  ]
}
```

{% endtab %}
{% endtabs %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.payments.thalescloud.io/instant-issuance/implement-instant-issuance/track-production.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.