> For the complete documentation index, see [llms.txt](https://docs.payments.thalescloud.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payments.thalescloud.io/d1-portal/getting-started/use-the-cci-operator-view.md).

# Use the CCI operator view

{% hint style="warning" %}
Access in **Pre-Production** and **Production** is for testing only.

The D1 CCI does not include High Availability or support SLA commitments.
{% endhint %}

You need the **D1 CCI Operator** role to access the CCI.

* Use this page to search consumers, cards, and digital cards.

Use the screenshots below as a reference.

<figure><img src="/files/9hqdO82TjmR1umaujCnO" alt=""><figcaption></figcaption></figure>

### Search records

* Search by card `PAN`, card ID, or consumer ID.
* Results depend on the selected organization context.
* A result can include a card and its related digital cards.

This screen allows the operator to retrieve one consumer and all related cards or digital cards from the same search result.

### Navigate results

* Use the left tree to move between cards and digital cards.
* The scheme icon identifies the payment network.
* The last four digits help confirm the selected record.

The navigation tree shows:

* the primary scheme of the card
* the last four digits of the card
* each related digital card
* the current status of the selected item

### Review details

| View         | What you can review                                                                  |
| ------------ | ------------------------------------------------------------------------------------ |
| Card         | Card information, status, eligibility, digitizations, and card operations.           |
| Digital card | Token requestor, status, wallet details, digitizations, LCM, and binding operations. |

### Statuses and actions

Card and digital card records display their current status in the detail panel.

Available actions depend on that status.

| Status    | Meaning                                  | Typical actions |
| --------- | ---------------------------------------- | --------------- |
| Active    | The digital card is usable.              | Suspend, delete |
| Suspended | The digital card is temporarily blocked. | Resume, delete  |

The exact action list can vary by digital card status and available product configuration.

### Review operations

* Filter card operations by type.
* Open a row to review detailed checks and results.
* Digitization details can show eligibility and verification steps.
* Failed flows show the failed step and returned result.

### Operation types

The operation list groups actions by operation family.

| Operation type        | Description                                                                                               |
| --------------------- | --------------------------------------------------------------------------------------------------------- |
| Digitizations         | Shows operations used to digitize the card. This includes green flow, yellow flow, and red flow outcomes. |
| Life Cycle Management | Shows LCM actions performed on the card or digital card, such as suspend, resume, and delete.             |
| Binding               | Shows binding operations, including scheme-specific binding actions when available.                       |

### How to read digitization checks

Digitization details help the operator understand why a request succeeded or failed.

The detail view can show checks performed by:

| Check source           | Description                                                |
| ---------------------- | ---------------------------------------------------------- |
| Issuer                 | Verifies issuer-side business or eligibility rules.        |
| Thales Decision Engine | Evaluates D1 decision rules for the request.               |
| Token requestor        | Returns scheme or wallet-side checks used during the flow. |

The result section shows the final outcome of the digitization.

* If the flow succeeds, the digital card ID is displayed.
* If the flow requires verification, the detail view shows the proposed ID\&V methods.
* If the flow fails, the failed verification step is shown in the result.

### Manage digital cards

Available actions depend on the current digital card status.

Typical actions include suspend, resume, and delete.

Use the operation history to confirm the result.

| Status    | Typical actions   |
| --------- | ----------------- |
| Active    | Suspend or delete |
| Suspended | Resume or delete  |

### Issuer notifications

D1 notifies the issuer backend when an LCM action is executed from the CCI.

This notification follows the same service behavior as an API-triggered action.

Use the operation history to confirm that the action was recorded with the expected final status.


---

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## Querying This Documentation
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