> For the complete documentation index, see [llms.txt](https://docs.payments.thalescloud.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payments.thalescloud.io/d1-portal/getting-started/manage-users.md).

# Manage users

You need the **Account Manager** role to manage users.

{% hint style="info" %}
User management permissions are role-based.

If **Users** does not appear in the left menu, switch to **Account Manager** in the top bar.
{% endhint %}

Open **Users** in the left menu to access the user list.

<figure><img src="/files/f9WzHKhrrJiQXNtyk5bP" alt=""><figcaption></figcaption></figure>

The user list shows all existing users.

Use it to review details, edit access, or change a user status.

### Create a user

Complete the required fields.

Under **Portal**, select the roles to grant.

When you create the user:

* The user receives an email with a temporary password.
* The activation link stays valid for `24` hours.
* You can assign only roles that you already own.

<figure><img src="/files/Czx9ZZM0NbSrXNAgQBQO" alt=""><figcaption></figcaption></figure>

### Role permissions

The portal behavior depends on the active role.

| Role                            | Main permission                                        |
| ------------------------------- | ------------------------------------------------------ |
| Account Manager                 | Create, edit, and delete portal users.                 |
| Client Service Delivery Manager | View service usage statistics.                         |
| D1 CCI Operator                 | Search consumers, cards, and digital cards in the CCI. |

### Delete a user

<figure><img src="/files/DJeW3DDdOXP9c1LTpt0I" alt=""><figcaption></figcaption></figure>

* Open the user list and select the target user.
* Remove the user from the list view.
* Deleting a user removes portal access.
* Confirm the removal before you continue.


---

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