> For the complete documentation index, see [llms.txt](https://docs.payments.thalescloud.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payments.thalescloud.io/d1-portal/getting-started/first-login-and-manage-credentials.md).

# First login & manage credentials

{% hint style="warning" %}
Access in **Pre-Production** and **Production** is for testing only.

The D1 Portal does not include High Availability or support SLA commitments.
{% endhint %}

This page covers the first access flow for a new portal user.

* Ask Thales delivery team. to create your account.
* Provide a valid business email address.

Use the screenshots below as a reference for each step.

<figure><img src="/files/GunyFSz9px6nLmR1mr51" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/CYmCukUMbGvI6EE0vXhV" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/DZFwHBtlOLjAZGUHwLDi" alt=""><figcaption></figcaption></figure>

### Before you start

* Wait for an email from `idm.no-reply@thalescloud.io`.
* Open the portal URL from that email.
* Use the email address registered for your account.

The email also confirms the portal roles granted to your user.

### Complete first sign-in

{% stepper %}
{% step %}

#### Request the credential update

Enter your email address on the sign-in page.

Start the credential update flow for first access.
{% endstep %}

{% step %}

#### Open the email link

Open the email sent by Thales.

Start the update flow within `15` minutes.
{% endstep %}

{% step %}

#### Register MFA

Open your authenticator application.

Scan the QR code and enter the one-time code.
{% endstep %}

{% step %}

#### Set your password

Create a password that meets every rule.

Confirm the password and save it.
{% endstep %}

{% step %}

#### Sign in to the portal

Return to the sign-in page.

Enter your password and the MFA code.

After sign-in, the portal opens the Digital Payment Dashboard & gives access to the features available for your role and selected organization context.
{% endstep %}
{% endstepper %}

### Reset password or MFA

Select **Forgot Password** on the sign-in page.

Use the email link to restart the password and MFA setup flow.

<figure><img src="/files/NCEGTMvs4lqx6cPN7Fei" alt=""><figcaption></figcaption></figure>


---

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