> For the complete documentation index, see [llms.txt](https://docs.payments.thalescloud.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payments.thalescloud.io/d1-portal/getting-started/first-login-and-manage-credentials.md).
# First login & manage credentials
Access the portal, set your password, and register MFA.
{% hint style="warning" %}
Access in **Pre-Production** and **Production** is for testing only.
The D1 Portal does not include High Availability or support SLA commitments.
{% endhint %}
This page covers the first access flow for a new portal user.
* Ask Thales delivery team. to create your account.
* Provide a valid business email address.
Use the screenshots below as a reference for each step.
### Before you start
* Wait for an email from `idm.no-reply@thalescloud.io`.
* Open the portal URL from that email.
* Use the email address registered for your account.
The email also confirms the portal roles granted to your user.
### Complete first sign-in
{% stepper %}
{% step %}
#### Request the credential update
Enter your email address on the sign-in page.
Start the credential update flow for first access.
{% endstep %}
{% step %}
#### Open the email link
Open the email sent by Thales.
Start the update flow within `15` minutes.
{% endstep %}
{% step %}
#### Register MFA
Open your authenticator application.
Scan the QR code and enter the one-time code.
{% endstep %}
{% step %}
#### Set your password
Create a password that meets every rule.
Confirm the password and save it.
{% endstep %}
{% step %}
#### Sign in to the portal
Return to the sign-in page.
Enter your password and the MFA code.
After sign-in, the portal opens the Digital Payment Dashboard & gives access to the features available for your role and selected organization context.
{% endstep %}
{% endstepper %}
### Reset password or MFA
Select **Forgot Password** on the sign-in page.
Use the email link to restart the password and MFA setup flow.
---
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