> For the complete documentation index, see [llms.txt](https://docs.payments.thalescloud.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payments.thalescloud.io/classic-tokenization/use-cases/card-enrolment/generic-enrollment-flow/step-5-activate-the-token/option-d-activate-through-customer-service.md).
# Option D – activate through customer service
Use this option when the **end user** calls the issuer’s customer service.
The customer service operator verifies the end user’s identity.
The operator then identifies the token to activate.
Finally, the operator activates the token.
{% hint style="info" %}
You choose where customer service operators perform these actions:
* **TSP portal**, provided by the payment network.
* Your own **customer care interface (CCI)**.
If you use your own CCI, integrate it with the Thales **TIG** APIs.
{% endhint %}
### Flow
The diagram below shows the call center activation flow and the Thales **TIG** APIs involved when the issuer uses its own CCI.
Customer service token activation flow.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://docs.payments.thalescloud.io/classic-tokenization/use-cases/card-enrolment/generic-enrollment-flow/step-5-activate-the-token/option-d-activate-through-customer-service.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
