Option D – activate through customer service

Use this option when the end user calls the issuer’s customer service.

The customer service operator verifies the end user’s identity.

The operator then identifies the token to activate.

Finally, the operator activates the token.

You choose where customer service operators perform these actions:

• TSP portal, provided by the payment network.
• Your own customer care interface (CCI).

If you use your own CCI, integrate it with the Thales TIG APIs.

Flow

The diagram below shows the call center activation flow and the Thales TIG APIs involved when the issuer uses its own CCI.

Customer service token activation flow.