Track production

Production tracking data is returned in details for the PRODUCE operation.

Physical card issuance statuses

Status transition diagram for physical card issuance.

Status code	Distribution channels	Description
CARD_PROD_REQUESTED	THALES CENTRAL INSTANT	Card personalization has been requested via the D1 APIs.
DATA_PREPARED	THALES CENTRAL	Data has been successfully processed.
DATA_EXCEPTION	THALES CENTRAL INSTANT	An error occurred during data processing.
CARD_PROD_READY	THALES INSTANT	Data has been sent to the personalization center, and the card is ready for personalization.
CARD_PROD_ONGOING	THALES	Card personalization is in progress.
CARD_PROD_DONE	THALES CENTRAL INSTANT	Card has been personalized and is ready to be prepares for shipment.
CARD_SHIPPED	THALES	The card has been handed over to the carrier.
CARD_PROD_EXCEPTION	INSTANT	Card personalization encountered an issue.
CARD_PROD_CANCELED	THALES	Card personalization was canceled by the issuer.

Treat unknown details.status values as forward-compatible.

details fields

Field	Description	Presence
reason	Provides extra details for data processing or production exceptions.	Conditional
consumerId	Deprecated. Do not use. Use your internal end user identifier.	Deprecated
dueDate	Estimated shipment date, calculated when D1 processes the order.	Conditional
productionSite	Personalization center that handles card personalization.	Conditional
shipment	Shipment tracking details, when available. See Track shipment.	Conditional
inputFileName	File name containing card issuance requests.	Conditional
issuerRequestId	Correlation identifier from your input file.	Conditional

Examples

Card requested

{
  "operations": [
    {
      "operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
      "operation": "PRODUCE",
      "status": "PENDING",
      "startTime": "2025-01-17T06:28:02.492Z",
      "cardId": "271b-6e47-8ec3-7f3f",
      "details": {
        "status": "CARD_PROD_REQUESTED"
      }
    }
  ]
}

Data processing done and successful

{
  "operations": [
    {
      "operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
      "operation": "PRODUCE",
      "status": "PENDING",
      "startTime": "2025-01-17T06:28:02.492Z",
      "cardId": "271b-6e47-8ec3-7f3f",
      "details": {
        "status": "DATA_PREPARED",
        "dueDate": "2025-01-21",
        "productionSite": "Gemenos"
      }
    }
  ]
}

Data processing in error, card is rejected

{
  "operations": [
    {
      "operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
      "operation": "PRODUCE",
      "status": "FAILED",
      "startTime": "2025-01-17T06:28:02.492Z",
      "endTime": "2025-01-21T09:28:12.492Z",
      "cardId": "271b-6e47-8ec3-7f3f",
      "details": {
        "status": "DATA_EXCEPTION"
      },
      "errorCode": "FIELD_INVALID_FORMAT",
      "error": "pan"
    }
  ]
}

Card shipped — first notification

{
  "operations": [
    {
      "operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
      "operation": "PRODUCE",
      "status": "SUCCESSFUL",
      "startTime": "2025-01-17T06:28:02.492Z",
      "endTime": "2025-01-21T09:28:12.492Z",
      "cardId": "271b-6e47-8ec3-7f3f",
      "details": {
        "status": "CARD_SHIPPED",
        "dueDate": "2025-01-21",
        "productionSite": "Gemenos",
        "shipment": {
          "estimatedDeliveryDate": "2025-01-21T17:32:28Z"
        }
      }
    }
  ]
}

Card shipped — subsequent notification

{
  "operations": [
    {
      "operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
      "operation": "PRODUCE",
      "status": "SUCCESSFUL",
      "startTime": "2025-01-17T06:28:02.492Z",
      "endTime": "2025-01-21T09:28:12.492Z",
      "cardId": "271b-6e47-8ec3-7f3f",
      "details": {
        "status": "CARD_SHIPPED",
        "dueDate": "2025-01-21",
        "productionSite": "Gemenos",
        "shipment": {
          "carrier": "fedex",
          "trackingNumber": "1234567890",
          "status": "IN_TRANSIT",
          "message": "In transit",
          "trackingUrl": "https://www.fedex.com/track?trk=1234567890",
          "estimatedDeliveryDate": "2026-05-24T00:00:00Z",
          "lastUpdatedAt": "2026-05-22T13:55:00Z",
          "lastCheckpoint": {
            "checkpointTime": "2026-05-22T13:55:00Z",
            "city": "Paris",
            "countryName": "France",
            "message": "Arrived at facility"
          }
        }
      }
    }
  ]
}

Bulk notification

{
  "operations": [
    {
      "operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
      "operation": "PRODUCE",
      "status": "PENDING",
      "startTime": "2025-01-17T06:28:02.492Z",
      "cardId": "271b-6e47-8ec3-7f3f",
      "details": {
        "status": "CARD_PROD_REQUESTED"
      }
    },
    {
      "operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
      "operation": "PRODUCE",
      "status": "PENDING",
      "startTime": "2025-01-17T06:28:02.492Z",
      "cardId": "271b-6e47-8ec3-7f3f",
      "details": {
        "status": "DATA_PREPARED",
        "dueDate": "2025-01-21",
        "productionSite": "Gemenos"
      }
    },
    {
      "operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
      "operation": "PRODUCE",
      "status": "FAILED",
      "startTime": "2025-01-17T06:28:02.492Z",
      "endTime": "2025-01-21T09:28:12.492Z",
      "cardId": "271b-6e47-8ec3-7f3f",
      "details": {
        "status": "DATA_EXCEPTION"
      },
      "errorCode": "FIELD_INVALID_FORMAT",
      "error": "pan"
    }        
  ]
}