> For the complete documentation index, see [llms.txt](https://docs.payments.thalescloud.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payments.thalescloud.io/central-issuance/implement-central-issuance/card-order-tracking/track-production.md).
# Track production
Production tracking data is returned in `details` for the `PRODUCE` operation.
### Physical card issuance statuses
Status transition diagram for physical card issuance.
| Status code | Description |
| --------------------- | -------------------------------------------------------------------------------------------- |
| `CARD_PROD_REQUESTED` | Card personalization has been requested via the D1 APIs. |
| `DATA_PREPARED` | Data has been successfully processed. |
| `DATA_EXCEPTION` | An error occurred during data processing. |
| `CARD_PROD_READY` | Data has been sent to the personalization center, and the card is ready for personalization. |
| `CARD_PROD_ONGOING` | Card personalization is in progress. |
| `CARD_PROD_DONE` | Card has been personalized and is ready to be prepares for shipment. |
| `CARD_SHIPPED` | The card has been handed over to the carrier. |
| `CARD_PROD_CANCELED` | Card personalization was canceled by the issuer. |
{% hint style="info" %}
Treat unknown `details.status` values as forward-compatible.
{% endhint %}
### `details` fields
| Field | Description | Presence |
| ----------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- | ----------- |
| `reason` | Provides extra details for data processing or production exceptions. | Conditional |
| `consumerId` | Deprecated. Do not use. Use your internal end user identifier. | Deprecated |
| `dueDate` | Estimated shipment date, calculated when D1 processes the order. | Conditional |
| `productionSite` | Personalization center that handles card personalization. | Conditional |
| `shipment` | Shipment tracking details, when available. See [Track shipment](/central-issuance/implement-central-issuance/card-order-tracking/track-shipment.md). | Conditional |
| `inputFileName` | File name containing card issuance requests. | Conditional |
| `issuerRequestId` | Correlation identifier from your input file. | Conditional |
### Examples
#### Card requested
```json
{
"operations": [
{
"operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
"operation": "PRODUCE",
"status": "PENDING",
"startTime": "2025-01-17T06:28:02.492Z",
"cardId": "271b-6e47-8ec3-7f3f",
"details": {
"status": "CARD_PROD_REQUESTED"
}
}
]
}
```
#### Data processing done and successful
```json
{
"operations": [
{
"operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
"operation": "PRODUCE",
"status": "PENDING",
"startTime": "2025-01-17T06:28:02.492Z",
"cardId": "271b-6e47-8ec3-7f3f",
"details": {
"status": "DATA_PREPARED",
"dueDate": "2025-01-21",
"productionSite": "Gemenos"
}
}
]
}
```
#### Data processing in error, card is rejected
```json
{
"operations": [
{
"operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
"operation": "PRODUCE",
"status": "FAILED",
"startTime": "2025-01-17T06:28:02.492Z",
"endTime": "2025-01-21T09:28:12.492Z",
"cardId": "271b-6e47-8ec3-7f3f",
"details": {
"status": "DATA_EXCEPTION"
},
"errorCode": "FIELD_INVALID_FORMAT",
"error": "pan"
}
]
}
```
#### Card shipped — first notification
```json
{
"operations": [
{
"operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
"operation": "PRODUCE",
"status": "SUCCESSFUL",
"startTime": "2025-01-17T06:28:02.492Z",
"endTime": "2025-01-21T09:28:12.492Z",
"cardId": "271b-6e47-8ec3-7f3f",
"details": {
"status": "CARD_SHIPPED",
"dueDate": "2025-01-21",
"productionSite": "Gemenos",
"shipment": {
"estimatedDeliveryDate": "2025-01-21T17:32:28Z"
}
}
}
]
}
```
#### Card shipped — subsequent notification
```json
{
"operations": [
{
"operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
"operation": "PRODUCE",
"status": "SUCCESSFUL",
"startTime": "2025-01-17T06:28:02.492Z",
"endTime": "2025-01-21T09:28:12.492Z",
"cardId": "271b-6e47-8ec3-7f3f",
"details": {
"status": "CARD_SHIPPED",
"dueDate": "2025-01-21",
"productionSite": "Gemenos",
"shipment": {
"carrier": "fedex",
"trackingNumber": "1234567890",
"status": "IN_TRANSIT",
"message": "In transit",
"trackingUrl": "https://www.fedex.com/track?trk=1234567890",
"estimatedDeliveryDate": "2026-05-24T00:00:00Z",
"lastUpdatedAt": "2026-05-22T13:55:00Z",
"lastCheckpoint": {
"checkpointTime": "2026-05-22T13:55:00Z",
"city": "Paris",
"countryName": "France",
"message": "Arrived at facility"
}
}
}
}
]
}
```
#### Bulk notification
```jsonl
{
"operations": [
{
"operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
"operation": "PRODUCE",
"status": "PENDING",
"startTime": "2025-01-17T06:28:02.492Z",
"cardId": "271b-6e47-8ec3-7f3f",
"details": {
"status": "CARD_PROD_REQUESTED"
}
},
{
"operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
"operation": "PRODUCE",
"status": "PENDING",
"startTime": "2025-01-17T06:28:02.492Z",
"cardId": "271b-6e47-8ec3-7f3f",
"details": {
"status": "DATA_PREPARED",
"dueDate": "2025-01-21",
"productionSite": "Gemenos"
}
},
{
"operationId": "01c5a05e-e197-11ec-8fea-0242ac120002",
"operation": "PRODUCE",
"status": "FAILED",
"startTime": "2025-01-17T06:28:02.492Z",
"endTime": "2025-01-21T09:28:12.492Z",
"cardId": "271b-6e47-8ec3-7f3f",
"details": {
"status": "DATA_EXCEPTION"
},
"errorCode": "FIELD_INVALID_FORMAT",
"error": "pan"
}
]
}
```
---
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