Card order tracking

D1 sends real-time production and shipment updates for physical cards to your issuer backend.

Use notifications (webhooks), on-demand status, or both.

High-level flow

High-level flow of physical card production and shipment events.

Status transitions

This diagram shows typical transitions from request to shipment.

It also includes exception and on-hold paths.

Status transitions including exceptions and on-hold states.

More diagrams

Operational view of issuance steps and state changes.

Sequence diagram for notifications and status changes during physical card issuance.

How it works

Use one or both approaches.

Notifications (recommended)

• Receive notifications for each production step and shipment update.

• Handle at-least-once delivery. Expect retries and duplicates.

• Implement the callback endpoint defined in Backend notifications.

On-demand

• Query the current production/shipment status at any time.

• See Track orders on demand.

Required APIs

API	Inbound/Outbound	Description
Notifications	Issuer <- Thales D1	Receive notifications for the PRODUCE operation.

API content

Notifications and on-demand responses use the same operation object.

They can include:

Field	Description	Presence
operationId	Unique identifier for the operation instance. Use it for de-duplication and correlation.	Required
operation	Operation type. Always PRODUCE for physical card issuance tracking.	Required
status	Operation status: PENDING, SUCCESSFUL, or FAILED.	Required
startTime	ISO 8601 timestamp when the operation started.	Required
endTime	ISO 8601 timestamp when the operation completed.	Conditional
cardId	Internal card identifier in D1.	Required
details	Issuance-specific payload. See Track production and Track shipment.	Required
errorCode	Machine-readable failure cause.	Conditional
error	Short human-readable failure description.	Conditional
inputFileName	File name containing card issuance requests.	Conditional
issuerRequestId	Correlation identifier provided by your issuer backend.	Conditional

Top-level status is the operation status.

details.status is the physical card issuance status.

Delivery and idempotency

Notifications can arrive out of order, and more than once.

• Use operationId to de-duplicate and correlate events.

• Use startTime/endTime to decide which event is the latest.

• Use the on-demand API to reconcile state if you detect gaps.