Central issuance overview

Understand the Central issuance capabilities in D1 for physical card issuance.

Central issuance lets your issuer backend request physical card production and shipment from a Thales personalization center.

Use Central issuance when you want a centralized, factory-style issuance flow. D1 manages dispatch to the correct site based on your program configuration.

What you can do

• Order physical cards: Submit a physical card production request with personalization and shipment options.

• Card order tracking: Track production and shipment status from request to dispatch.

• Pull & Change: Update an existing order (for example, accelerate, redirect, or cancel) when supported by your configuration and current status.

Prerequisites

You typically need:

• D1 onboarding completed for physical card issuance

• At least one cardProductId configured for your program/BIN

• Shipment, packaging, and card carrier options configured (if applicable)